Case Study: Retail

The Body Shop

Part of L’Oreal, The Body Shop is one of the UK’s most recognisable high street brands.
It has over 2,000 stores worldwide and plays a leading role in ethical retailing practices
involving environmental, fair trade and animal welfare issues.

The project

Following the contract win in 2007, Anabas has been responsible for a range of FM services in
over 240 stores nationwide. In awarding this contract, The Body Shop recognised the synergy
between Anabas and its own business practices.

The Anabas approach

Every organisation requires something different from its FM provision. At Anabas, we recognise that individual organisations require individual FM solutions that meet the unique challenges they can face on a daily basis. For The Body Shop, providing cleaning services at multiple sites for only a few hours a week was a challenge Anabas met through our established and systematic approach. We developed a unique FM solution that fitted within The Body Shop’s budget and met their needs across the board.

Anabas implemented a planned role out, focusing on specific local areas first before going national over a period of several months. This approach enables careful analysis and evaluation at each stage allowing our systems and processes to be adapted to accommodate specific requirements for The Body Shop.

Service Delivery

Service Excellence

Window cleaning forms part of our service provision for all retail clients. At Anabas we put great emphasis on delivering against the high expectations our clients demand. Whether we are servicing windows, atriums, retail fascias, mirrors or signage, our operatives are trained to produce the levels of cleanliness and visibility which project the right impression, inside and out.