Helpdesk
Our Helpdesk is integral to the provision, management and monitoring of our services. It provides a single point of contact for anyone involved in the process of managing your site.
| All of our operators are trained in customer service skills to ensure that calls are answered politely and efficiently. The greeting and close of the call can be tailored to reflect clients’ individual needs or brand identity. |
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Each request is logged and then channelled through to the appropriate department or individual. We ensure that operators keep accurate records and are well informed about any special issues or sensitive areas. Answers to queries are fed back to the originator of the enquiry, suggestions passed on and the job closed down following successful completion. The full history of the job is monitored and ranked.
Reports are produced that measure the success rate of call-outs and the function, efficiency and performance of the Helpdesk is also monitored.
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