To provide a proactive and customer focused service that is tailored to our client’s individual needs and ensures that their working environment is effective, ready to use, and supports their core activities.
To deliver Helpdesk tasks as appropriate, within agreed SLA’s, and to report/update customers in line with agreed processes.
To coordinate and deliver meeting room set up work and meeting room checks to ensure that rooms are fit for purpose throughout the day.
To undertake office moves and churn as directed (weekend work required)
1.Take ownership and responsibility in providing support and resolution for our client’s teams ensuring a 5 star service is experienced by all facility users
2.To be a ‘go to’ contact for all floor occupants and visitors, actively building relationships with key stakeholders/customers
3.Build positive working relationships at all levels and be visible & available at all times
4.To have a full working knowledge of the building including all services and evacuation procedures
5.To ensure that the office is fit for purpose at the start of each day and undertake regular site inspections, including building fabric and Health and Safety matters.
6.To ensure that all building faults are reported to as appropriate, monitoring progress & closure and providing a first fix solution where appropriate.
7.To provide support through the client’s induction and leaver process.
8.To monitor Print Hubs, MFD’s, Tea Points & general office stationery requirements
9.To ensure that you follow the floor captain manual (processes and procedures) and to contribute to its regular update.
Job specific accountabilities
1.Conduct regular floor walks & audits in line with agreed processes
2.Ensure compliance with all SLA’s for all assigned Helpdesk Jobs, following the required processes to ensure that jobs are accepted, completed and closed in a timely manner.
3.All faults, issues or concerns are raised on the client’s site based Facilities Helpdesk and associated works are addressed and resolved in a timely & effective manner
4.Ensure that meeting rooms are fit for purpose in line with client’s guidance documents, relevant room bookings/system and any other required equipment including first line AV support/checks
5.All regular requirements for testing & recording are completed and recorded within agreed procedures
6.To ensure that all relevant site manuals and records are up to date & available for inspection at any time
7.To be first call for minor maintenance issues and resolve these issues e.g making minor fabric or electrical repairs or escalate if required.
8.Undertake a range of reactive and planned activities including but not limited to; fabric maintenance, simple electrical tasks, security passes and keys, starter and leaver processes and minor moves or furniture requests
9.Deliver minor offices moves and churn and support in larger office moves as required, supporting the Facilities Coordinator in planning activities including furniture stock and updating of drawings for CAD updates
10.Undertaking DSE assessments as instructed following the client’s process
11.Support in the implementation of revised client policies and processes related to Health Safety and Environment through activities, audits and record keeping.
12.Contribute to the weekly meeting room set up meeting to ensure coordination between services.
Job Type – Full time , Permanent
Hours – 40 Hours per week