Current Opportunities

CHECK OUT OUR CURRENT OPPORTUNITIES
ACROSS THE BUSINESS

We have a number of current opportunities in the business. If you see something you
are interested in you can find out more about each role and apply.


Telephone: 0844 576 3737 Email: solutions@anabas.co.uk

Current Opportunities

Title 1.37 Facilities Assistant – Floor Captain
Categories Reception / facilities assistant
Location Greater London
Job Information

Job Description

To provide an exceptional client experience through the delivery of the position holders main duties. The Floor Captain role is very client interactive and therefore needs the position holder to be able to provide great customer service, high standards in operational delivery and ability to understand what is needed to ensure the client requirements are met.

Main Duties

1.Take ownership and responsibility in providing support and resolution for our client’s teams ensuring a 5 star service is experienced by all

2.Ensure you are the “go to” contact for all floor occupants and visitors

3.Build positive working relationships at all levels with colleagues and clients, and be visible and available at all times

4.Have a full working knowledge of the building including all appropriate services and evacuation procedures, understanding where your role fits in with both

5.Ensure the office is fit for purpose at the start of each day by undertaking regular daily inspections/quality checks, report and ensure any actions are completed

6.Ensure the office is fully compliant with all Health, Safety and Environmental legislation – reporting anything untoward

7.Monitor print hubs, MFD’s, Kitchenette’s, general office stationery and general cleanliness. Re-stock and clean where appropriate

8.Ensure the Postroom is fully functioning collecting incoming mail/courier and ensure the timely processing of this. Also despatch all outgoing items

9.Provide meeting room reconfiguration as and when required

10.Supervise outside contractors such as confidential waste, Zip Tap, coffee machines, vending machines engineers etc.

11.Provide support to other areas of the Anabas contract on this site as and when required

12.Ensure all stock is monitored and audited for compliance and so ensure the right levels are in stock at all times

Job Specifics

1.Take ownership for ensuring the floor you are allocated to is maintained to a high standard at all times

2.If you are on the Postroom shift, ensure that the you are visible and a reference point for the client

3.Provide support to other Floor Captains when required

4.Put forward suggestions for improvements to the service, ensure they are recorded and what the outcome is

5.Accuracy and efficiency of work, especially when working in the Postroom

6.Having a “can do” approach to work and providing a positive outlook to the client

7.Flexibility in times of work and approach to undertaking other tasks which may sit outside of the Floor Captain role

Job Type – Fix Term Contract, Maternity Cover

Hours – 40 hours Per week

Apply Now


Title 1.34 Helpdesk/Switchboard Operator
Categories Operations, Reception / facilities assistant
Location Greater London
Job Information

Job Description

As a Switchboard/Helpdesk Coordinator you’ll provide a friendly and proactive service to our customers and clients to ensure calls are correctly directed, queries are logged with detailed notes which outline the issue. You will also be expected to support and provide assistance to the management team with other duties.

Main Duties

1.Ensure that all incoming calls for Switchboard and Helpdesk are answered in accordance with call handling procedures, ensuring that all requests, queries are handled professionally and effectively in order to provide and promote a high standard of customer service.

2.Maintain and update the Switchboard and CAFM systems (QFM, Arc Console, Condeco, Pro-Watch, etc) regularly

3.Liaise with sub-contractors and suppliers keeping records up to date. Requesting quotes and issuing PO’s as required.

4.Communicate and schedule planned maintenance and future requests, prioritise and issue reactive tasks

5.Coordinate messages, appointments, and information to relevant stakeholders

6.Provide admin support and management reporting as required

7.Develop good rapport with Client, onsite Management team, engineering support teams, other departments, contractors and suppliers

8.Deal with requests in conjunction with other members of Operations teams

9.Operate Switchboard and Helpdesk service to ensure that exceptional customer service is attained.

10.Provide clear handover every evening regarding workload/ ongoing works

11.Support, maintain and promote the values of Anabas

12.Take on any other duties as assigned by your line manager or the organisation

Key Requirement

1.Proven customer service experience within an FM environment

2.Previous experience in operating/managing Switchboard or Helpdesk Operation

3.Responsible for the delivery of timely KPIs where the team’s performance will be measured

4.Customer Focussed

5.Previous Facilities management experience desirable but not essential

6.Ability to work within a fast paced organisation / industry

7.Create an environment of continuous improvement

8.Work with Front of House Manager to develop strong and effective working partnerships between Switchboard and Helpdesk teams

9. Improve the client experience using strengths in 5* customer service

10.Strong Communicator, verbal and written

11.Ability to work under pressure

12.Ideal candidates will have Helpdesk Management experience in a facilities management environment

Essential

1.Experience of customer service

2.Computer literate with a good understanding of MS Office packages

Hours – Working 8 Hour shifts between the hours of 7am – 7pm on a rotating basis

Job Type – Permanent, Full Time

 

 

Apply Now


Title 1.36 Site Maintenance Operative
Categories Engineering (General Assistant / handyman), Engineering (generic)
Location Greater London
Job Information

Job Description

To ensure the client premises are maintained to a high level by undertaking basic electrical, mechanical, plumbing and fabric maintenance duties including general handyman works. To complete PPM works, reactive response works and statutory testing as delegated by the client or line manager. To ensure all work is completed in the safest manner and to recommend additional chargeable works where appropriate.
The work will routinely require working from steps, ladders and scaffold systems. It will also involve working with a wide range of hand tools and power tools safely and proficiently.

Main Duties

1.Take ownership and responsibility in providing an exceptional service to our client ensuring a 5 star service is experienced by all
2.Provide a professional, accurate and high quality service at all times
3.Ensure all reactive work is completed within the SLA’s/KPI’s agreed within the contract
4.Take ownership and responsibility for all PPM’s by working with the line manager to ensure they are programmed in on or before the due date
5.Provide the line manager with the information they need in order to purchase parts and further services
6.Ensure you have an excellent working knowledge of the M&E systems and software running the clients demised areas
7.Work closely with the landlords maintenance team to create synergies across areas of responsibility
8.Ensure that the Client Meeting Rooms, Reception and the Exec Area issues are repaired as a priority
9.Using the appropriate CAFM app to ensure that all tasks are updated and closed
10.Adhere to H&S policies and safe systems of work at all times
11.Ensure a full stock list of client assets is updated every week and pass this information to the line manager, ensuring all stock areas are clean, safe and clearly marked
12.Work with the Floor Captains to help set up meeting rooms as and when required
13.Assist the Floor Captains when work levels permit
14.Provide a high level of customer service and satisfaction to the client

Job Specifics

1.Ensure all M&E is maintained to a very high standard, with minimal client feedback to the contrary, including general repairs and maintenance
2.Understand the H&S requirements around this role and the wider contract
3.Ensure all uniforms including PPE are clean, neat and fit for purpose
4.Undertake PPM works in line with SFG 20 and ACOP’s as delegated by the Helpdesk, Senior Administrator or Account Director
5.Respond to reactive work requests promptly in line with the agreed SLA/KPI response times, advising the line manager if this isn’t possible
6.Undertake statutory testing duties and complete all works as per ACOP’s and British Standards
7.Risk assess all works and complete all tasks safely and professionally at all times and encourage others to work safely and responsibly
8.Report all job closures in real time and provide well written factual and professional reports to the client when required
9.The role holder may be required to work reasonable overtime on request, some of which may be at short notice due to the nature of this type of work
10.Undertake all works that you feel reasonably capable of and speak to the line manager if any training is required. It’s a requirement of this role to demonstrate continuous learning and development which must be evidenced each month to the line manager.

Job Type– Permanent
Hours – 40 hours per week

Apply Now


Title 1.40 Operations Support Manager
Categories Management (regional), Operations
Location London
Job Information

Job Objective

  • Provide operational support across Anabas contracts, predominantly cleaning services
  • Conduct client site audits on a regular basis – H&S, cleaning/housekeeping standards, log books/compliance etc.
  • Co-ordinate cover for absences, payroll/overtime administration and approvals.
  • Contract administration – raising/goods receipting purchase orders, arranging sub-contractor visits, action/close out helpdesk jobs, ordering consumables etc.
  • Recruitment and training.
  • Provide administrative support to Account Managers particularly in relation to HR and Finance processes.
  • Take lead responsibility on a number of client contracts of a suitable scale.
  • Provide line management support and motivation of operational staff

Main Duties 

  • Take ownership and responsibility in providing support and resolution for Anabas, teams on client sites ensuring a 5 star service is experienced by all
  • Provide contracts with a high level of accurate and timely administrative support including purchase order raising and goods receipting, monthly billing reconciliation for variable works and CAFM related updates.
  • Ensure all H&S processes and records are kept up to date
  • Create and maintain very good relationships with the client and key personnel at the Anabas Business Support Unit
  • Take responsibility for site budgets and monthly reporting to the Client on smaller contracts.
  • Provide line management support including recruitment, performance management and training and development to build effective operational teams on each contract.
  • Assist with “hand on” duties in peak times or where a shortage of staff is likely to cause service disruption
  • Ensure the Time Management System (TMS) is up to date and accurate each day Keep accurate records of staff absences and alert the Account Manager or other people responsible for staff should there be any potential shortfalls

Job Specifics

  • Provide support to the Account Directors/Managers to ensure the services are performing to the levels and standards required of each contract
  • To prepare estimates and quotations with appropriate back up documentation in accordance with company procedures
  • To manage and monitor direct and sub-contract labour to ensure the expected standards of Anabas are maintained
  • Identify areas of improvement in delivery of the services and processes and implement change as required and ensure Customer Service is at the heart of the way the FM services are delivered
  • Ensure Operational statutory compliance and completion of PPM works on their managed site
  • Maintain regular high level contact with customers to ensure continued satisfaction, identifying potential problems early, giving the necessary management direction and support to put them back on track
  • Manage the staff as required and ensure the on-site team has the correct skill set to perform their role
  • Understand the financial model for the contract and provide opportunities for increased revenue
  • Ensure any administrative problems or issues are highlighted to the Account Manager as soon as possible, ideally with a solution for resolution
  • Collate information and create a monthly reports for clients as directed by the Account Manager
  • In the absence of the Account Manager, become the client focus point for operational issues
  • Manage the additional chargeable work, supporting the Account Manager on larger projects

Hours – 40 hours per week

Job Type – Permanent, Full Time

Apply Now


Title 1.41 Site Engineer
Categories Engineering (Electrical), Engineering (General Assistant / handyman), Engineering (generic), Engineering (Heating), Engineering (mechanical)
Location London
Job Information

To be responsible for ensuring that the office / plant areas occupied by the client are kept fully functional, structurally, environmentally, mechanically and electrically. To maintain a safe and suitable workplace environment for the client.

Job Specifics

1.Carry out a planned preventative maintenance programme.
2.Carry out reactive maintenance and minor works.
3.Operate and manage all automated control systems, including the Building Management System (BMS) and Lighting Control System within the clients demise to help provide an acceptable and cost effective working environment.
4.Maintain the cooling, lighting, heating, air-conditioning and ventilation systems.
5.Manage and maintain the standby power generators, critical power and LV electrical distributions.
6.Oversee and assist sub-contractor labour.
7.Liaise with the clients representative on a day to day basis regarding work issues.
8.Liaise with the Building’s Facilities team to ensure any shared landlord and tenant systems are operating correctly.
9.Ensure all fire systems and associated equipment is maintained to SFG20 recommended standards.
10.Implement Electricity at Works Regulations 1989, ensuring the necessary testing and inspections are carried out and records kept in accordance with HSE Code of Practice.
11.Monitor all substances used by Integral on site and ensure compliance with the Control of Substances Hazardous to Health (Amendment) Regulations 1990 and substance amendments.
12.Liaise with the clients representative and the Building Manager to maintain the system for the controlling and monitoring a safe method of working by any sub-contractors.
13.Monitor and maintain all water systems relevant to clients demise in accordance with the HSE Approved Code of Practice L8
14.Monitor and adhere to the Building’s Asbestos Survey Report, highlighting any anomalies.
15.Monitor and maintain the air quality and working conditions within the clients demise using the BMS system.
16.Monitor and maintain the lighting levels and working conditions within the clients demise using the lighting control system.
17.Monitor and use the systems available to minimise the running costs and improve efficiency.
18.Ensure that the main and standby power, UPS and lighting distribution systems are fully functioning to SFG20 standards.
19.Ensure standby generator sets are maintained to SFG20 standards.
20.Ensure domestic and mains water and drainage systems within the clients demise are maintained to SFG20 standards.
21.Liaise with the clients representative to monitor and advise where necessary on non-compliant changes to the building layout.
22.Liaise with sub-contractors and suppliers to provide written quotations.

Job Type – Full time, Permanent
Hours – 40 hours per week

 

Apply Now


Title 1.42 Facilities Assistant – Floor captain
Categories Reception / facilities assistant
Location London
Job Information

To provide a proactive and customer focused service that is tailored to our client’s individual needs and ensures that their working environment is effective, ready to use, and supports their core activities.

To deliver Helpdesk tasks as appropriate, within agreed SLA’s, and to report/update customers in line with agreed processes.

To coordinate and deliver meeting room set up work and meeting room checks to ensure that rooms are fit for purpose throughout the day.

To undertake office moves and churn as directed (weekend work required)

Main Duties

1.Take ownership and responsibility in providing support and resolution for our client’s teams ensuring a 5 star service is experienced by all facility users

2.To be a ‘go to’ contact for all floor occupants and visitors, actively building relationships with key stakeholders/customers

3.Build positive working relationships at all levels and be visible & available at all times

4.To have a full working knowledge of the building including all services and evacuation procedures

5.To ensure that the office is fit for purpose at the start of each day and undertake regular site inspections, including building fabric and Health and Safety matters.

6.To ensure that all building faults are reported to as appropriate, monitoring progress & closure and providing a first fix solution where appropriate.

7.To provide support through the client’s induction and leaver process.

8.To monitor Print Hubs, MFD’s, Tea Points & general office stationery requirements

9.To ensure that you follow the floor captain manual (processes and procedures) and to contribute to its regular update.

Job specific accountabilities

1.Conduct regular floor walks & audits in line with agreed processes

2.Ensure compliance with all SLA’s for all assigned Helpdesk Jobs, following the required processes to ensure that jobs are accepted, completed and closed in a timely manner.

3.All faults, issues or concerns are raised on the client’s site based Facilities Helpdesk and associated works are addressed and resolved in a timely & effective manner

4.Ensure that meeting rooms are fit for purpose in line with client’s guidance documents, relevant room bookings/system and any other required equipment including first line AV support/checks

5.All regular requirements for testing & recording are completed and recorded within agreed procedures

6.To ensure that all relevant site manuals and records are up to date & available for inspection at any time

7.To be first call for minor maintenance issues and resolve these issues e.g making minor fabric or electrical repairs or escalate if required.

8.Undertake a range of reactive and planned activities including but not limited to; fabric maintenance, simple electrical tasks, security passes and keys, starter and leaver processes and minor moves or furniture requests

9.Deliver minor offices moves and churn and support in larger office moves as required, supporting the Facilities Coordinator in planning activities including furniture stock and updating of drawings for CAD updates

10.Undertaking DSE assessments as instructed following the client’s process

11.Support in the implementation of revised client policies and processes related to Health Safety and Environment through activities, audits and record keeping.

12.Contribute to the weekly meeting room set up meeting to ensure coordination between services.

Job Type – Full time , Permanent

Hours – 40 Hours per week

Apply Now


Jobs 1-6 of 7

OUR SECTORS

With a focus on corporate offices, we work with clients who need a high quality facilities
management service for their premium office space. Working across a variety of sectors
where the workspace really matters, gives us a unique insight into the individual needs of
clients working within these specific sectors.

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Telephone: 0844 576 3737 Email: solutions@anabas.co.uk

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