Intelligent Support

Success in business is rarely achieved in isolation. Creating intelligent support networks is often beneficial in helping clients reach their goals. Whether it is optimising space, cost reduction, improving morale, service standardisation or budget control that is high on your agenda, effective facilities management has a key role to play.

Our business model is based on meticulous, process driven and measurable performance, using bespoke systems and the strategic assessment of our clients’ needs and objectives. We are results orientated, with a strong commitment to continuous improvement through the development of our processes, knowledge and systems to deliver service excellence.

We pride ourselves in being able to provide:

• Accurate, tailored, timely and well presented management information
• Highly motivated, well trained and informed on-site managers
• Understanding and communication of our clients’ business needs
• Specific goals and targets relating to the delivery of facilities services
• Robust and flexible systems and processes
• Transparent relationships with our clients based on partnership, trust and mutual benefit

We understand that our clients’ businesses are continually evolving and this may impact on the provision of the facilities services required. Our experienced and dedicated management team – who all originate from blue chip client-side businesses – take a proactive role in the strategic assessment of the service we deliver to our clients. Utilising our bespoke systems and processes alongside mutually agreed targets from the outset of any project, we confidently offer advice and strategic direction throughout the life of the contract or client relationship. We keep track of our progress, measured against clearly defined and agreed parameters and can report on specific or general aspects at regular intervals.

Continuous Improvement

Anabas embraces a philosophy of learning. It is a management driven initiative that is an integral part of our processes, training and success criteria.

On each new contract anabas will implement a continuous improvement process of self measurement and assessment. This allows early detection of problems and ensures that everyone is motivated to achieve incremental improvements.

Our managers are expected not only to rectify issues but also to identify the root cause of problems. This learning experience is shared with contemporaries to ensure that everyone benefits.

This improvement process is managed through an action plan from our comprehensive performance management system. As a key focus within our business this approach ensures that we consistently deliver quality services to our clients.

Business excellence model

We use the European Foundation for Quality Management (EFQM) – Business Excellence Model to structure our business framework and processes and to demonstrate quality management in our organisation. The model is based on the following principles:

• Achieving results that delight key stakeholders
• Customer focus
• Inspirational and visionary leadership
• Management through interrelated systems and processes
• People development and training
• Continuous learning and improvement
• Developing and maintaining value-added partnerships
• Corporate social responsibility

The model also proves beneficial in winning and mobilising contracts where we use its principles to state our business philosophy, plan key timeline and performance milestones and demonstrate our commitment to delivering sustainable excellence.